![](https://www.mnnofa.com/wp-content/uploads/2023/11/customers-furious-after-hsbc-down-for-more-than-24-hours.jpg)
“People want a bank they can depend on, and if IT outages become a regular occurrence, consumers could be tempted to vote with their feet and switch to an alternative provider – particularly with a lot of tempting switching incentives on offer at the moment.”
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