Abbie Harper worked for a helpline run by the National Eating Disorders Association (NEDA), which is now being phased out. Harper disagrees with the new plan to use an online chatbot to help users find information about eating disorders.

In recent years, the demands on the NEDA helpline, and the humans who ran it, escalated. The organization says it was unsustainable. But some have worries about new plans for an online chatbot.

(Image credit: Andrew Tate )


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