Matthew Upton, director of policy at Citizens Advice, said: “Customers should get good service at a fair price. Yet time and time again we see firms overcharging loyal customers, selling poor products and making it tricky for shoppers to make careful, informed decisions. In a fast-changing world, it’s harder than ever for regulators to adapt and protect consumers.
Ikea deserved credit for innovating in this area said Ms Middlemiss, but offering things like replacement sofa covers, which...
“I’ve mentioned our colleagues are more engaged, they’re telling us they’re happier than ever and that’s because we’ve worked...
“We really couldn’t understand why we weren’t able to have our identities verified, ” says Laura McCormack about the...
National secretary Darren Proctor, who was on the visit, said P&O initially didn’t want to let them on, instead...
“While pay is often the most typical focus of a counteroffer, there are other things employers should consider in...
“Whether they’ve got a pass or they pay, they have got to touch the machine one way or the...
He reckons there is a number of reasons for the shortage. “There’s Brexit to consider, with thousands of drivers...
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