HSBC and Santander customers set for refund

A cracked piggy bank with a plaster across it Image copyright Getty Images

People who bank with HSBC and Santander are in line for a refund after the finance watchdog ordered them to pay compensation for failing to alert customers who went into the red.

The Competition and Market Authority said they broke rules by not sending text messages allowing people to avoid unarranged overdraft charges.

HSBC said it would refund a total of £8m to 115,000 customers.

Santander also said it would comply, but has not worked out the cost yet.

The CMA said the banks first breached the rules in February 2018.

It said the refunds would cover all fees incurred by customers who had gone into unarranged overdrafts without being warned in time to take action.

The competition watchdog added that it was requiring the two banks to have their compliance with the rules checked independently.

This is not the first time that the CMA has taken action against a financial institution over this issue.

In August, it ordered Nationwide building society to refund £6m in charges to 320,000 overdrawn customers after failing to send them the correct text warnings.


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